FAQ's

Custom Concepts Art provides a unique and distinctive "Bespoke" service that allows customers to have an integral part of
the direction of their art decor. With my experience in digital art creation, this is an entirely new service that offers
unparalleled opportunities for customization. The use of advanced graphic programs and techniques,
combined with a collaborative approach to the design process, sets Custom Concepts Art apart and ensures that
each piece of artwork is a true reflection of the customer's vision and style.

Due to the custom nature of bespoke art, I can only accept a limited number of projects at a time to ensure each piece receives my full attention and creative energy. If I feel I can bring your artistic vision to life exceptionally well on the canvas size requested, I will reach out within 5 business days to approve beginning the creative process.

*** If your project cannot be accepted based on my artistic discretion, your payment submitted with
the form will be fully refunded. ***

I'll share several versions of artwork for your review via email. Each version will be clearly labeled with a letter, making it simple for you to indicate your preferences. For example, you might say, "Option C is getting close to what I like, but can you create a few more options in that style?"

I'll create unlimited "new art" options for you until you find that perfect piece you love!

After placing your order, I'll promptly initiate the creation of your
artwork. The project timeline is flexible, determined by the pace of
your feedback on the initial artwork. Some projects progress swiftly,
while others may involve multiple rounds of crafting new options before
achieving the desired outcome. Throughout this journey, I'll maintain
open communication via email, providing regular updates on the progress.
Your approval is crucial in this collaborative process. When you find
the perfect piece, please express your approval by responding to my
email, stating something like, 'That's it! I want option D! I approve
option D!' This ensures you receive an artwork that genuinely resonates
with you. There is no fixed deadline; the process unfolds at a pace that
aligns with your preferences, and your approval via email helps
streamline the communication and confirmation process.

Once you've given final approval production time is typically 3 to 4 business days. After that, your framed canvas will be sent with included expedited shipping.

Ready-to Hang-Floating Framed Canvas- Finished with Black Backboard backing and hanging wire already installed

Canvas Underlayer - Foamcore Underlayer for protection

1.50in Thick Frame - 1.50 inch Floating Frame made of quality wood

If, for any reason, you are unable to provide final written approval, a
full refund will be issued. Once we receive your written approval for a
piece, it becomes uniquely yours, and refunds cannot be processed.
Create with confidence, knowing that your satisfaction is our priority.

This applies to ALL canvas products (ie, in-store products AND Bespoke products):

-We print on a thick, archival-grade canvas to ensure durability. It is pH
neutral and acid-free, so it will not yellow over time.

-Our solid wood stretcher bars ensure that the canvas print does not warp or bow over time.

-Our giclee, eco-solvent inkjet printers are color calibrated regularly to ensure the most color-accurate prints. These bright, vivid, and amazing colors will resist fading for over 100 years and help your
prints last for generations.

Yes! We have FREE SHIPPING!

We generally need 3-5 business days to produce your order. Following production, we ship via ground shipping using reliable carriers such as FedEx, UPS, and GLS. The estimated shipping time for Ground Economy is 2-7 business days.

Please be aware that the overall delivery time includes both production and shipping times.

We stand behind the quality of our products. To receive a refund for products without defects or workmanship issues, we kindly request that you cover the cost of return shipping. You may return within 14 days after the purchase date. To request a return label, please email us at: customconceptsartdecor@gmail.com

Gift Cards and Promotional Offers Involving Gift Cards:

1. Gift Cards: Gift Cards are non-refundable and cannot be returned or exchanged.
2. Promotional Offers Involving Gift Cards: If you purchase an item with a Promotional Offer that includes a Gift Card and decide to return the purchased item, you will be refunded the amount paid for the item, excluding the value of the gift card. Additionally, please note that you are responsible for covering the return shipping costs.

While we do everything we can to ensure your print arrives safely,
sometimes accidents happen. We offer hassle-free replacements for orders damaged during transit. If your order arrives damaged, we will replace it at no charge.

If you would like to return the canvas for a refund, and there are no defects or workmanship issues with the canvas, we ask that you cover the cost of the return shipment.

For quick cleaning, dust your canvas with a soft dry cloth or a feather duster.

For a deep clean, use a clean damp cloth to wipe the canvas as gently as possible.

Do not display in area with direct sunlight to keep the print from fading over time.

Avoid using harsh chemicals and abrasive tools that may damage the canvas or scrub away the ink.

Clean with care and let it dry on its own. Don’t soak or spray the canvas.

Avoid displaying or storing in damp, humid areas to prevent molds on print and warping of stretcher bars.